When will orders ship?

Everything in the shop, with the exception of enamel pins and stickers, is made to order. Most orders will ship within 7-10 business days.

Orders made up of only pins and stickers can ship sooner. 

If you want an order by a specific date, you need to contact me BEFORE placing the order. 

Orders are shipped, unless otherwise arranged, by USPS. All orders will have tracking. 

 What about international shipping?

I'm working on it. 
Honestly, I'm just a bit confused about how exiting the EU affects orders from the UK and VAT and all those other acronyms. And since most of my international orders come from the UK, I'm just holding off on all shipping outside of the US until I figure it out. 

Where's my stuff? I think it's lost! It says it was delivered, but it's not here!(and other related questions)

Once your order has shipped, I will send you a tracking number. I recommend checking that first.

It's been my experience that orders occasionally get scanned in as delivered the day before they actually make it to your doorstep or mailbox. 

Also, there is just some continued slowness with the mail in general. 

I want to solve all the problems, but once the package has left my hands, I am no longer in control. Questions about missing packages should be directed to the USPS (or other carrier service). 

If you have contacted the USPS to no avail, get in touch and I'll see if there's anything I can do. 

Something is broken!

 Oh no! I work really hard to make sure everything is as secure in transit as possible, but there is always the possibility of damage. 

I have tried many different packing methods for my mugs (and thrown a lot of boxes at the floor!), and the boxes I use now are specially made for these mugs. I know it seems like there isn't enough padding, but really, that's how they're supposed to be! 

In the rare event that your order doesn't make it to you whole, just let me know and I'll make it right.

Not a problem.